Design & Construction
Flight Centre, North Sydney
North Sydney
Cammeraygal Country
4,031sqm
|
1:10.2 Density
|
End-User Fitout
|
15 Week Design and Construction Program
|
4,031sqm | 1:10.2 Density | End-User Fitout | 15 Week Design and Construction Program |
Delivering Flight Centre’s Sydney Headquarters
Sheldon was engaged to deliver Flight Centre’s new Sydney headquarters at 100 Arthur Street, North Sydney, following a direct introduction from the building owner, CapitaLand. The appointment reflected confidence in Sheldon’s integrated design and construct capability, with the team able to provide efficient space planning and a workplace concept aligned with Flight Centre’s culture and operational requirements.
The project involved the design and construction of over 4,000 sqm across Levels 11, 12 and 17, creating a contemporary workplace environment that supports team-based working, training activities and a range of collaboration styles. With Flight Centre consolidating operations and downsizing into the building, the brief required a highly functional workplace capable of accommodating 320–360 staff, while reinforcing the organisation’s strong internal culture.
Working closely with both the client and building owner, Sheldon delivered a flexible workplace environment tailored to the needs of different teams while maintaining a cohesive design language across the tenancy. The result is a dynamic headquarters that balances collaboration, training and focused work within a refined and adaptable workplace setting.
Workplace Planning & Level Strategy
A key component of the project was the careful planning of each floor to support the different teams and activities across the organisation. Rather than applying a single uniform layout across the tenancy, the workplace was designed so that each level responds to a distinct purpose.
Level 11 was designed as a more energetic and social environment, supporting training and team engagement activities. Flexible training spaces, meeting areas, games and generous breakout facilities create an interactive floor that encourages learning and collaboration.
Level 12 functions as the primary operational work floor, organised around Flight Centre’s “Village Culture” philosophy. Team-based workstation clusters are supported by a mix of collaboration spaces, quiet rooms and meeting areas that allow teams to move easily between focused work and group interaction.
Level 17 provides a more refined and corporate environment, retaining elements of the existing fitout while introducing subtle upgrades. This floor supports leadership and client-facing functions, with a more mature atmosphere balanced by breakout areas and meeting spaces that encourage informal interaction.
Spaces Designed for Everyday Work
Beyond the overall planning strategy, the workplace places strong emphasis on creating engaging environments that support everyday working patterns. Hospitality-inspired kitchen breakout areas act as key social hubs within the office, featuring natural stone surfaces, tiled splashbacks, bespoke banquette seating and integrated planting that create welcoming spaces for informal connection.
Across the three floors, a variety of meeting rooms, adaptable training areas and quiet spaces support the dynamic nature of Flight Centre’s teams. Inviting waiting areas and flexible breakout zones further enhance the workplace experience, allowing staff to collaborate, recharge or work informally throughout the day.
Acoustic comfort was also carefully considered, with zoning strategies, acoustic panelling and dedicated quiet pods helping create comfortable environments for focused work and hybrid meetings. These elements combine to deliver a workplace that feels both professional and welcoming while supporting a broad range of working styles.
Future-Focused Workplace Delivery
Sustainability and long-term adaptability were key considerations throughout the delivery of the project. Strategic value engineering enabled elements of the existing Level 17 fitout and selected furniture pieces to be retained and reused, helping reduce demolition waste while maintaining the integrity of the design.
The workplace was also designed to remain adaptable as organisational needs evolve. Modular furniture systems and movable quiet booths provide flexibility, allowing spaces to be reconfigured over time without major alterations.
Together with access to natural light, integrated planting and multipurpose breakout areas, these initiatives contribute to a workplace that supports both environmental responsibility and employee wellbeing, ensuring the new headquarters remains a resilient and future-ready environment for Flight Centre’s teams.
